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Cancellation Policy
Learn how to cancel your order and what to expect during the process.
Time-Sensitive Cancellations
Orders can be cancelled free of charge within 2 hours of placement. After this window, cancellation may incur fees or may not be possible if the order has already been processed.
Free Cancellation
Within 2 hours: Full refund, no questions asked
Order status: "Received" or "Confirmed"
Refund time: 3-5 business days
Late Cancellation
After 2 hours: May incur 15% cancellation fee
Order status: "In Delivery" orders cannot be cancelled
Alternative: Use our returns process instead
Order Cancellation Process
To cancel your order, please contact our customer support at +977 9825950188 within 2 hours of placing your order. After this period, cancellation may not be possible or may incur a fee.
Order Status Check
Always check your order status in "My Account" before attempting cancellation. Shipped orders cannot be cancelled but can be returned.