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Privacy Policy
At Urban Choice Nepal, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase home and kitchen appliances from us.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information when you:
- Create an account on our website
- Place an order or make a purchase
- Contact our customer service
- Subscribe to our newsletter or promotional communications
- Participate in surveys or promotions
Types of Personal Information:
1.2 Third-Party Information
- Information from payment processors (eSewa, Khalti, banks)
- Delivery and logistics partner information
- Social account information (if you choose to connect)
2. How We Use Your Information
2.1 Primary Uses
Order Processing
- • Process and fulfill orders
- • Arrange delivery and installation
- • Handle payments and refunds
- • Provide order tracking
Customer Service
- • Respond to inquiries
- • Provide technical support
- • Handle warranty claims
- • Resolve complaints
Account Management
- • Create and maintain accounts
- • Authenticate users
- • Provide personalized experience
- • Save preferences
Legal Compliance
- • Comply with tax requirements
- • Maintain transaction records
- • Prevent fraud
- • Enforce terms of service
2.2 Marketing and Communications
- Send promotional offers and product updates (with your consent)
- Provide information about new products and services
- Conduct customer satisfaction surveys
- Send important account and service notifications
2.3 Website Improvement
- Analyze website usage and performance
- Improve user experience and functionality
- Develop new features and services
- Conduct market research and analytics
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3.1 Authorized Sharing
We may share your information with:
- Service Providers: Delivery companies, payment processors, installation technicians
- Business Partners: Manufacturers for warranty services and product support
- Legal Requirements: Government authorities when required by law
- Business Transfers: In case of merger, acquisition, or sale of business assets
3.2 Third-Party Services
Payment Processors
eSewa, Khalti, Banks
Delivery Partners
Logistics Companies
Analytics
Website Analytics Tools
4. Data Security
4.1 Security Measures
Technical Safeguards
- • SSL encryption for data transmission
- • Secure servers and databases
- • Regular security updates
- • Access controls and authentication
Administrative Safeguards
- • Employee training on data privacy
- • Limited access to personal information
- • Regular security assessments
- • Incident response procedures
4.2 Payment Security
- We do not store complete credit card or banking information
- Payment processing is handled by certified payment gateways
- PCI DSS compliance for card data security
- Tokenization for recurring payments
Security Disclaimer
While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
5. Cookies and Tracking Technologies
5.1 Types of Cookies We Use
Essential Cookies
Required for website functionality, shopping cart, and security
Performance Cookies
Help us analyze website performance and user behavior
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness
5.2 Cookie Management
- You can control cookies through your browser settings
- Blocking essential cookies may affect website functionality
- You can opt-out of marketing cookies through our cookie preferences
- Some third-party cookies are managed by external services
6. Your Rights and Choices
6.1 Access and Control
Your Rights Include:
- • Access your personal information
- • Update or correct your data
- • Delete your account and data
- • Opt-out of marketing communications
How to Exercise Rights:
- • Log into your account settings
- • Contact our customer service
- • Email us at [privacy email]
- • Use unsubscribe links in emails
6.2 Marketing Communications
- You can opt-out of promotional emails by clicking unsubscribe links
- SMS marketing opt-out by replying STOP to promotional messages
- Account-related communications cannot be opted out of completely
- It may take up to 48 hours to process opt-out requests
7. Data Retention
7.1 Retention Periods
Account Information
Until account deletion or 3 years of inactivity
Transaction Records
7 years for tax and legal compliance
Marketing Data
Until opt-out or 2 years of inactivity
Website Analytics
Up to 26 months (anonymized)
7.2 Data Deletion
- We securely delete data when retention periods expire
- Some data may be retained longer for legal compliance
- Anonymized data may be retained for analytics purposes
- Backup systems may retain data for additional recovery periods
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
- We will notify you of material changes via email or website notice
- The "Last Updated" date will reflect the most recent revision
- Continued use of our services after changes constitutes acceptance
- We encourage you to review this policy periodically
In case of any queries, feel free to contact us. You can find all the contact details here
Last Updated: 2025-01-01