3.1 Product Information

• We sell home and kitchen appliances including but not limited to refrigerators, washing machines, microwaves, air conditioners, water heaters, kitchen equipment, and related accessories.
• All product descriptions, specifications, and images are provided for informational purposes and may vary slightly from actual products.
• We reserve the right to modify product offerings, prices, and specifications without prior notice.

3.2 Availability

• Product availability is subject to stock levels and supplier availability.
• We reserve the right to discontinue any product at any time.
• In case of unavailability, we will notify you promptly and offer alternatives or a full refund.

4.1 Pricing

• All prices are displayed in Nepalese Rupees (NPR) and include applicable taxes unless otherwise stated.
• Prices are subject to change without prior notice.
• The price applicable at the time of order confirmation will be the final price.

4.2 Payment Methods

We accept the following payment methods:

4.3 Payment Terms

• Full payment is required before product delivery unless otherwise agreed.
• For COD orders, payment must be made in cash upon delivery.
• Additional charges may apply for certain payment methods.

5.1 Order Placement

• Orders can be placed through our website, phone, or authorized sales channels.
• Order confirmation will be sent via email or SMS.
• We reserve the right to refuse or cancel orders at our discretion.

5.2 Order Acceptance

• Your order constitutes an offer to purchase products.
• Order acceptance occurs when we send order confirmation.
• We may require additional verification for large orders.

6.1 Delivery Areas

• We deliver within Kathmandu Valley and major cities across Nepal.
• Delivery charges vary based on location and product type.
• Remote area deliveries may incur additional charges and longer delivery times.

6.2 Delivery Timeline

6.3 Installation Services

• Professional installation services are available for major appliances.
• Installation charges are separate unless specified otherwise.
• Installation will be scheduled after delivery confirmation.
• Basic installation includes standard setup; additional work may incur extra charges.

7.1 Manufacturer Warranty

• All products come with manufacturer warranty as specified.
• Warranty terms and conditions are as per the manufacturer's policy.
• Warranty registration may be required for certain products.

7.2 Service Support

• We provide after-sales service support through authorized service centers.
• Service charges may apply after warranty expiration.
• Original purchase receipt is required for all warranty claims.

8.1 Return Policy

• Products can be returned within 7 days of delivery if unused and in original packaging.
• Return shipping costs are borne by the customer unless the product is defective.
• Certain products (customized items, opened consumables) are not eligible for return.

8.2 Exchange Policy

• Products can be exchanged within 7 days for size, color, or model variations (subject to availability).
• Exchange is subject to product condition and availability.
• Price differences must be settled for upgrades.

8.3 Refund Policy

• Refunds will be processed within 7-14 business days after return approval.
• Refunds will be made through the original payment method where possible.
• Processing fees may be deducted from refund amount.

9.1 Product Liability

• Our liability is limited to the purchase price of the product.
• We are not liable for indirect, incidental, or consequential damages.
• Manufacturer defects are covered under manufacturer warranty only.

9.2 Service Limitations

• We strive to provide accurate information but do not guarantee completeness or accuracy.
• Delivery delays due to weather, natural disasters, or other force majeure events are not our responsibility.

10.1 Personal Information

• We collect and use personal information in accordance with our Privacy Policy.
• Customer information is kept confidential and not shared with third parties without consent.
• We implement reasonable security measures to protect customer data.

10.2 Communication

• By using our services, you consent to receive communication regarding orders, offers, and services.
• You may opt-out of promotional communications at any time.